So this year is not starting so great. A little slow in terms of sales (always means I haven’t been listing). But I had one sale yesterday to Maldives (never even knew it existed, but was fun Google Earth-ing and learning about it). But later it was cancelled as the client didn’t realize that the free shipping was only for the US.
Then this morning I had an Ebay case open up – item not as described.
click on image to enlarge Can you believe that one shoe was an 11 and the other a 10. Darn it! I didn’t check that. I just assumed (and you know what happens when you assume!) that they were both the same size. Always check both shoes to make sure they are the same size – lesson learned.
What hurts the most is that these shoes went to Russia. And just to make things easy, I issued a full refund and sent the client a message that he doesn’t have to return them to me. He’s got 100% positive feedback, I’ve got a 100% positive feedback..and I want to keep it that way. It did set me back $48 though…ouch!
I could have asked him to send them back, but he’d have to pay shipping (or I would have to…it sure wasn’t his fault). Then I’d be out more money and that would be a hassle. And what would I do with two different sized shoes? 🙂
It’s an expensive lesson to learn…but an oversight that I will not make again. And I’m hoping to still get 100% positive feedback!
How’s your Ebay sales this year?