I guess this post actually more about ebay Buying..but it’s good for us sellers to be aware of these situations too!
So my son purchased something off of Ebay recently and when the package arrived, it arrived with Postage Due!
And not just a little bit..but a flippin’ $13. What the heck! And this is a seller that has tons of feedback and sells a lot of this one particular item. When we purchased it we paid $16.99 for postage on the item. It’s a pretty large item.
From what I’ve read online, normally the USPS will either send the package back to the seller with the postage due, or deliver it and collect the $ on the spot or not deliver it at all. However, in our situation, the USPS carrier did leave the package by our front door (she likes me! 🙂 I just sent the seller a note asking for the $13 for postage due. I did include a pic. So that I can go and pay the money owed.
Now I’m hoping that this was just an honest mistake. But when I was doing research on this topic, this seems to be a frequent occurrence. I’ve read tons of stuff about ebay sellers trying to cheap the post office on shipping. Here’s an article about an ebay seller who cheated the post office of $18,000 by sending his packages for only $.01. Here’s another article about this from the newspaper.
EDIT: Even before I had a chance to finish this post the seller emailed me back:
“I am very sorry for the inconvenience. I will send that to you this evening since it’s impossible to do from PayPal mobile app and it’s blocked here at work….I don’t know what is going on with the post office. I am using the same weights and dimensions I have always used and you are the 3rd person this month that this has happened to.”
So in this situation, it is an honest mistake. I suggested they take one of these packages to the post office and have them weigh it and see what happens. Could it be the increase? Again, they emailed me right back that they were going to do so on their lunch break today as they are shipping out more of this item today.
I use my regular ebay account for both buying and selling. It’s times like this that I think having a separate buying account makes sense. Luckily this seller is great and is willing to do whatever is necessary to right the situation. But what if the seller were a jerk? What if, in retaliation, they (realizing that I’m a seller too) purchased something from me and then left me negative feedback? I’ve heard of this happening too. I know hubby has an account that he started a little while ago cuz’ he couldn’t remember our log in. I think I will start using that account for all of my purchases…except Ebay business related purchases as my Easy Auctions Tracker (which I talk about here) automatically imports my purchases as expenses too.
It’s funny as I often have this fear when I’m shipping out my packages. I’m always thinking to myself? “Will this shipping tape and these fragile/USPS Priority Mail stickers put my package weight into the next ounce? Maybe this has happened and I just wasn’t notified of it? I wonder.
UPDATE: So I was refunded my $13. Good Seller! They went to talk to the post office and here’s what they messaged me:
“The clerk whom I’ve know for years said I selected the wrong option….I don’t believe it….I do it all through eBay and if I selected envelope vs. package it shouldn’t matter because the charge is the same. “
And something similar is happening to a commentor below (see Marci’s comment). What is going on??
Wondering if this has happened to any of you before?