I’ve maintained my Top Rated Seller status since July of 2013. I had lost it once back in May of 2013. You can read about that HERE. At that time, I had lost it because I personally had a few packages that I packaged and sent out a day late. So it was my fault. But this time around, I was penalized and lost my top-rated status because the United States Post Office does not scan in my packages immediately.
I often go to my seller dashboard on Ebay to see how things are doing and to check my feedback (hoping that there is never a negative one). This last time that I checked my dashboard I saw this:
The transaction defect rate was still okay. If I had more than 3, that would also make me lose my Top Rated Seller status.. My defects were a result of items that were previously sold being relisted again and then me having to cancel the order because I was out of stock on the item. And I don’t blame ebay for that either. This was totally my fault, but a little complicated to explain. Even more complicated is what I’d have to do to make certain that this doesn’t happen again. That would be having to go through all of my inventory and listings and cross referencing everything. Not sure I’m willing to do that right now…so I’m guessing I still might get some more defects in the future.
In my situation, it was the late shipment rate. It has to be under 3% in order to meet Top Rated Seller status. I clicked the area to see which items were considered late.
The first thing I noticed about these late shipment transactions is that I was not late in shipping any of them!
The problem here lies in the fact that I have package pickup at my house. When my regular post officer deliver/pick up person is around, she scans everything on time. But whenever there is someone else (which is often, not sure why), my guess is that they don’t scan in right away. And then I’m penalized for it.
I know that a simple solution to this problem would be for me to just take my packages to the post office. And there isn’t one that far away…maybe just a couple of miles. But that to me is an inconvenience. I REALLY like the pick up at home. And we live in an area that I don’t need to worry about packages being stolen (please universe, don’t let me eat my words here).
But it does kind of upset me when I get penalized for no fault of my own.
I also noticed that the first two items were actually 1 combined shipment that was being counted as two. So I called ebay (when in doubt, always give them a call) and talked to them about it. The rep was able to make that into one transaction, but it was not enough to drop the percentage to under 3.
So yesterday I received the following email from ebay:
So I’ve lost the Top Rates Seller status after having it non-stop for such a long time. And I really liked being a top rated seller as I felt that it gave buyers maybe a little more confidence dealing with someone that was top rated. It also used to mean that we got a 20% discount on final value fees. However, that has now changed. Effective June 20 of this year, that discount has dropped down to only 10% (which I’m a bit bummed about).
Here’s a copy of the current benefits of being a Top Rated seller taken from ebay:
I really liked that Top Rated Plus seal. I will miss that seal. And I will miss even the 10% discount on final value fees. I hope that in the next few monthly evaluations, I will earn it back. We’ll see!
How can I prevent this from happening in the future?
I’m wondering if, besides having to drop everything off at the post office, putting a stick note on the packages might help. I was thinking of having them read: “Please scan all packages.” Should I add “immediately?” What do you guys think?
Is this something some of you are running into? Any other words of advice?