Vintage & Modern Mix – Thrift Store Fashion

May 16, 2014

Ebay Selling – Finding Higher Priced Items for Resale

May 16, 2014

Ebay Selling – Getting My Neutral Feedback Removed

May 16, 2014
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I smuggled this NERF Dart Drum away from my kids.  The gun was broken, but they were keeping this thing around for no reason. Kids get a little too attached to material things..LOL

Thanks to Lorraine at We Are Clamco, I knew these sell pretty well on Ebay.  I had gotten quite a few lowball best offers on this thing, but I waited for the right buyer to come along.  And he did..Offered me $20 and paid for international shipping to Switzerland.  I had free shipping to America…I LOVE international sales.  However, I forgot to put the weight information in for international shipping (I usually do this, so this was clearly my oversight).  But I accepted the BO and immediately went to send him an invoice when I realized this mistake.  So within 5 minutes of accepting the BO, I had all the weight and shipping information calculated and emailed to him.

Within that 5 minutes, he had already left me neutral feedback and this is what it said “please add shipping”.  That’s it.  That made me a tad bit mad..I didn’t want a neutral.  I talked to hubby about it, but he was no help and said that it was our oversight..just let it go.  But I couldn’t.  So I thought I’d give Ebay a call.  Explained the situation and got it removed. Yes!!  It was covered under the Ebay Seller Feedback Protection.

So when in doubt..don’t hesitate and just give them a buzz and see if they can’t help you out!

11 comments

  1. I just recently had to call ebay as well and found them to be pretty helpful! Congrats on getting it removed. I dont think some buyers understand the process.

    1. Hi Megan. You’re right. Some don’t. From what I hear, ebay support is usually helpful. But it is a large corporation and sometimes there are problems. But it never hurts to ask! 🙂

  2. Hey! Glad you sold the Nerf drum clip! I have one listed myself! I had a strange experience recently with feedback. I sold those cute little toddler Tom’s shoes and after I left feedback for the buyer saying they were shipped, she left me positive feedback saying “Fast shipping. Thank you. Can’t wait to receive it.” That doesn’t happen often, does it?

    1. Ha, that doesn’t happen often, but it’s happened to me before too. As some mentioned above, some buyers don’t are not seasoned with Ebay and don’t really understand how Ebay feedback works. And as much as we try to please our customers, sometimes there’s no way to do so. Even with a few negatives, which I’ve had in the past, eventually they fade away! 🙂

  3. Good for you! I recently had the same experience. Someone gave me neutral FB because a men’s Nautica shirt was larger than they expected–even though I had the correct shirt size and measurements in my description. So I called Ebay and they removed it. That was nice!

  4. Good for you! I’m glad you were able to get it removed. I had one removed earlier this year. It was a guy who was just trying to get back at me for having had to open an unpaid item case in order to get him to pay for his item. I’ve heard stories about ebay going either way in these situations, and I guess it just depends on who you talk to, but I’m glad our feedbacks were removed without any issues.

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